Assistant Houskeeping Manager

Join a team that’s committed to excellence in hospitality at the Hilton Madison Monona Terrace! We are looking for a dedicated Assistant Housekeeping Manager to help lead our housekeeping team and ensure an exceptional guest experience. If you take pride in maintaining high standards and enjoy working in a dynamic environment, this opportunity is for you.

Located in the heart of downtown Madison, our upscale hotel is known for its outstanding service and welcoming atmosphere. At Hilton Madison Monona Terrace, we not only create memorable stays for our guests but also provide a supportive and rewarding workplace for our team members.

What you will be doing:

·       Supervise housekeeping associates to ensure cleanliness, maintenance, and job performance meet departmental standards.

·       Assist in daily operations, act as manager on duty, and handle administrative tasks, including reports and Lost and Found duties.

·       Train and counsel associates, including conducting performance appraisals and administering discipline as needed.

·       Inspect and evaluate work performance to maintain quality and operational standards.

·       Perform manual tasks as needed to cover staff shortages and ensure uninterrupted operations.

·       Promote safety, security, and professionalism while maintaining standards for conduct, hygiene, and appearance.

·       Foster guest and associate satisfaction by promptly addressing requests, issues, and concerns.

·       Attend meetings, represent the hotel with professionalism, and recommend improvements to enhance operations.

·       Perform other duties as assigned.

What we are looking for:

·       High school diploma or equivalent required, college education in related field preferred.

·       Previous housekeeping supervisory experience of at least 1 year preferred.

·       Ability to prioritize and organize workload to ensure deadlines are met

·       Ability to exercise judgment and implement control over the performance of others.

·       Ability to provide clear direction, instruction, and guidance to subordinates.

·       Ability to communicate effectively to associates, Bi-Lingual a plus.

·       Flexibility to work varied shifts, including evenings, weekends and holidays, while maintaining professionalism and physical stamina for inspections.

·       Understands reports and related correspondence and accurately performs all essential job functions.

·       Ability to efficiently use Microsoft Word, Excel, and Outlook and quickly learn other hotel specific IT programs.

What’s in it for you:

·       A free, well-balanced meal every shift

·       Room discounts at Marcus Hotels & Resorts and Hilton-branded properties

·       Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·       Free parking

·       “Two for one” movie theater coupons at Marcus Theatres

·       Ability to grow your career and transfer from one property to another while maintaining your service with the company

·       Early wage access

·       Paid time off

·       Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·       And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Madison Monona Terrace is an equal opportunity employer.