Banquet Manager

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Banquets Manager at the Grand Geneva Resort & Spa, you’ll play a pivotal role in orchestrating flawless events, overseeing the Banquets department while occasionally lending your expertise to the resort’s vibrant dining outlets. Your leadership will ensure every occasion runs seamlessly, leaving lasting impressions on guests.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Assist in managing daily F&B and banquet operations, including scheduling, cost control, and guest relations.
• Have comprehensive knowledge of the menu and wine list, including preparation and service standards.
• Inspect function spaces and outlets for cleanliness and proper setup.
• Provide leadership to departments to meet goals and objectives, while inspiring employees.
• Supervise, train, and manage front-of-house F&B staff.
• Participate in key operational meetings, including BEO and resume meetings.
• Use customer satisfaction surveys to develop and implement improvement action plans.
• Communicate consistently with the culinary and management teams, addressing and resolving guest complaints.

What do you bring to the role?

• Minimum 1 year of food and beverage supervisory experience required.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong written and verbal communication skills.
• Leadership skills to motivate and mentor team members.
• Versatile in managing diverse responsibilities and workforce; knowledgeable in F&B service and presentation.
• Great attention to detail, ensuring staff meets company standards for excellent customer service.
• Able to stand for long periods, work in confined spaces with high noise levels and frequent interruptions, and perform duties in extreme temperatures.
• High school diploma or equivalent education and experience. 

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership 
• Room discounts at Marcus Hotels & Resorts 
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another 
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Grand Geneva Resort & Spa is an equal opportunity employer.