Banquet Server

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Banquet Server to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day

·       Love where they work

·       Be appreciated for what they bring to a team

·       Learn and grow with a company who truly values it’s people

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts 
• Discounted WELL Spa Gym membership 
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

Looking for a flexible job to earn extra cash? Join our Banquets team and #lovewhereyouwork

What will you be doing?

• Know and adhere to your schedule at all times.
• Ensure we are maintaining a high level of service with all guests.
• Ensure that the Tray and Food appearance and service time standards are met
• All functions that do not require a captain will be assigned a point server. This will be indicated on the BEO as the first name listed among all the servers listed.
• The point server will check with the Banquet Manager/Captain for any changes or special needs that pertain to that event/function.
• The lead server to pick up the event guest check in the banquet office for signature from the contact at the completion of the event for accuracy. The signed guest check is then to be returned to the banquet office.
• The point server will assign duties, stations and partners if needed.
• The point server will ensure that the room is set correctly and that all staff scheduled for the event are present, and communicate any staff shortages to the Manager /Captain.
• The point server is to introduce themselves to the event contact so that the contact has a hotel event representative she will be comfortable with going to, in case of changes or special request.
• All equipment to be taken to the proper location directly after completion of event.
• Ensure that all food is taken back to the banquet kitchen immediately following the event.
• Handle and correct all areas of opportunities that may arise to ensure that all guests expectations are met and exceeded.
• Ensure that all servers are utilizing ‘down time’ wisely per specific duties.
• Ensure that Banquet Event Order requirements are fulfilled within the room as pertains to creative table presentation, food items, order and quality of service and food product, service standards of staff and cleanliness of the area before and after the event.
• Any other duties, responsibilities, or tasks deemed necessary by Management of the Grand Geneva, in order to achieve and maintain a four diamond resort.

What do you bring to the role?

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.