Chophouse Server - PT

Are you passionate about hospitality and eager to work for the most recognized name in the industry?
Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee Chophouse is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. The Chophouse Server ensures a premier dining experience by delivering food and beverages with exceptional service, seamlessly combining order-taking, menu presentation, and course delivery in a friendly, courteous, helpful, timely, and professional manner, all within an upscale, fine-dining atmosphere.

Connected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee’s largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What will you be doing?

• Greet guests warmly, present menus, and guide them through food and beverage selections with expert knowledge and professionalism.
• Take accurate food and drink orders and enter them efficiently using the POS system.
• Deliver courses in proper order and ensure timely service, maintaining an elevated dining experience throughout each visit.
• Maintain a thorough understanding of the food menu, wine list, specialty cocktails, and daily specials, including preparation methods and ingredient details.
• Prepare and maintain assigned service stations, including stocking linens, utensils, condiments, and service ware.
• Monitor guest satisfaction, respond promptly to requests, and resolve concerns in a courteous and helpful manner.
• Handle cash, credit card transactions, and guest checks with accuracy and adherence to established procedures.
• Perform general cleaning tasks such as polishing silverware, maintaining service areas, and ensuring overall dining room cleanliness to meet health and sanitation standards.
• Follow all State, Federal, and Corporate regulations related to food safety and alcohol service.
• Assist with bar service, private dining functions, or other duties as assigned to support restaurant operations.

What do you bring to the role?

• At least two years of serving experience in an upscale or fine-dining restaurant.
• Must be available to work Fridays and Saturdays.
• Excellent communication and interpersonal skills with the ability to anticipate guest needs.
• Strong knowledge of wine, spirits, and food pairings; ability to confidently describe menu items, vintages, regions, and preparation methods.
• Ability to obtain any government-required license or certificate. TIPS certification preferred.
• Able to carry trays up to 35 lbs. and stand, walk, and move in a fast-paced environment for extended periods.
• Basic math skills for handling payments, calculating checks, and understanding portion standards.
• Proficient in English for guest communication, order taking, and completing written documentation.
• Manual dexterity for handling service ware, glassware, plates, trays, and other dining room equipment.

What’s in it for you?

• A free, well-balanced meal every shift

• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

• Free parking

• “Two for one” movie theater coupons at Marcus Theatres

• Ability to grow your career and transfer from one property to another while maintaining your service with the company

• Early wage access

• Paid time off

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee City Center is an equal opportunity employer.