Conference Concierge
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What will you be doing?
Be identifiable, visible, and accessible at all times to our meeting planners and guests
Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc.
Know all the facilities of the hotel and their hours of operation
Inform Event Managers and banquet staff of any last minute changes such as location change
Update Delphi with last minute changes
Identify possibility for catering and opportunity for audio and visual upsell
Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified
Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
Review and complete Personal Event checklist
Ensure guests know how to contact you
Assist guests with all needs related to their meeting room set-up
Confirm timing and guarantees for food and beverage
Attend BEO, Pre-Con, and Huddle meetings
Plan the “post-con” meetings with clients, Event Manager(s), and banquets staff
Monitor pre-function areas to ensure they are clean and ready for the events
Deliver and retrieve faxes and handle mail as requested for client
Suggest and make reservations for dinner, local attractions, and sightseeing
Be active in preventative maintenance around the hotel
Prepare and deliver or mail thank you notes to contacts upon departure
Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc.
Perform other duties as assigned
What do you bring to the role?
Previous hotel and/or Banquets and Catering experience preferred
Good leadership qualities
Personable with good people skills
Displays a commitment to hospitality
Communicates well, written and verbally, with others
Good organizational skills
Must be determined and be able to work with minimum supervision
Total commitment to guest satisfaction
Ability to lift a minimum of 30 lbs
Ability to verbally communicate effectively with guests and co-workers
Dexterity for pushing, pulling, bending, stooping, and upward reaching throughout the shift
Ability to use provided cleaning products effectively and safely
Prolonged periods of standing and/or walking
Ability to multi-task in a high paced environment
What’s in it for you?
A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.