Doorperson - PT

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a part time Doorperson, you will warmly welcome and assist guests as they enter and exit their vehicles as well as transport luggage and packages, ensuring a smooth and pleasant arrival experience. 

Connected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee’s largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What you will be doing:

• Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints. 
• Lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items. 
• Represent the hotel with professionalism and decorum – including remaining calm and alert, especially during emergency and/or heavy hotel activity.
• Maintain condition and cleanliness of work area.
• Responsible for snow removal near entryway (seasonal).
• Perform other duties as assigned. 

What we are looking for: 

• Prior hospitality or customer service experience preferred.
• Ability to speak, understand, and read the English language in order to communicate with guests and follow instructions.
• Ability to grasp, lift, and/ or carry or otherwise move packages and boxes and luggage up to 75 lbs. continuously throughout the shift.
• Ability to stand, walk and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Hilton Milwaukee is an equal opportunity employer.