Front Desk Supervisor

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day!

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

What will you be doing?

•  Supervise front desk staff, reservations, and bell staff as needed, ensuring all daily functions from checklist are completed.

• Greet and welcome guests as they arrive at the hotel.

• Check guests in and out of rooms.

• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.

• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.

• Maintain cash handling accuracy including responsibility for House Bank.

• Other duties as assigned.

What do you bring to the role?

·       Previous supervisory, hotel, front desk, customer or guest service experience preferred.

·       Strong customer service, communication, and problem-solving skills.

·       Ability to stand, walk, and move throughout the front office for extended periods.

·       Proficiency in reading, writing, and communicating effectively in English.

·       Capability to accurately input and manage information using a computer system.

·       Strong organizational skills with the ability to multitask and meet deadlines.

·       High school diploma or equivalent required.

What's in it for you?

• A free, well-balanced meal every shift

• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa

• “Two for one” movie theatre coupons at Marcus Theatres

• Ability to grow your career, and transfer from one property to another 

• Paid time off

• Early wage access

• Flexible scheduling

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

• And more!

Wage Estimate: $24.00-$26.00/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.