Front Office Manager

Are you driven to work for the most recognized name in the hospitality industry? If you strive to grow your career at the largest hotel in the downtown area, the Hilton Milwaukee City Center is the place for you. Our property and brand pride itself on continuous innovation through our approach to world-class service, upscale amenities and superior style.

As the Front Office Manager, you will be reporting to the Director of Front Office. You will supervise front desk operations to ensure a high degree of quality and service for guests and assists with supervision of Hotel operations when necessary. In addition, your role will contribute to exceeding Hilton’s guest service scores and ensure that the department impacts overall profitability.

What will you be doing?

• Assist with recruiting, selecting and retaining a quality front desk staff.
• Perform training of front desk staff on Hotel policies, practices and procedures.
• Promote harmonious associate relations through effective supervisory practices.
• Assist with performance reviews, disciplinary actions and discharge of front desk associates.
• Receive and resolve guest complaints within assigned authority.
• Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
• Assure current and accurate accounting, including cash drawer, bank deposit and change, checks, accounts receivable, advance deposits, credit cards and petty cash. 
• Perform all other related duties as required.

What do you bring to the role?

• Previous Hotel front desk experience required.
• Previous Hilton Brand Hotels experience preferred.
• High School Diploma required.
• Supervisory and organizational skills.
• Strong verbal and written communication skills.
• Must have flexible work schedule and work as required.
• Represent company in a professional manner.

Benefits & Perks!

• Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits!
• A free, well-balanced meal every shift 
• Room discounts at Marcus Hotels & Resorts properties and Hilton properties
• Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
• Free parking
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company 
• Paid vacation days
• Annual wage increases
• Holiday, jury duty and bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

Hilton Milwaukee City Center is an Equal Opportunity Employer.