Front Office Manager

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Front Office Manager at the Hilton Milwaukee, you will supervise front desk operations to ensure a high degree of quality and service for guests, assist with supervision of Hotel operations when necessary, and contribute to exceeding Hilton’s guest service scores and ensure that the department impacts overall profitability.

Connected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee’s largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What will you be doing?

·       Manage and motivate all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

·       Ensure appropriate standards of conduct, dress, hygiene and appearance are maintained.

·       Check room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue.

·       Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct, and/or attend meetings to obtain and disseminate pertinent information.

·       Implement and monitor all corporate marketing programs to include Hilton Honors, etc.

·       Receive and resolves all departmental guest complaints in timely manner and within the guidelines of the company.

·       Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.

·       Assist in check in/ check out of guests or any related guest service activity.

What do you bring to the role?

·       Minimum of two to five years’ experience as Assistant and/or Front Office Manager; 4 year degree preferred.

·       Considerable knowledge of computer systems for registration, reservations, and backup systems.

·       Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.

·       Ability to read, write, speak, and understand the English language to communicate with guests and employees.

·       Thorough organization and supervisory skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation.

·       Ability to analyze complex statistical data and make judgments accordingly.

·       Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

·       CPR Certification and/or First Aid Training preferred. 

·       Additional language ability preferred.

What's in it for you?

·       A free, well-balanced meal every shift

·       Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties

·       Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa

·       Free Parking

·       “Two for one” movie theatre coupons at Marcus Theatres

·       Ability to grow your career, and transfer from one property to another 

·       Paid time off

·       Early wage access

·       Flexible scheduling

·       Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·       And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee is an equal opportunity employer.