Inspector/Supervisor

Position Purpose Assist Housekeeping Managers oversee and ensure overall cleanliness of the hotel in accordance Property and local health code policies and regulations.

Essential Functions
- Visually inspect and verify all discrepancy rooms on report.
- Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Correct room status as needed.
- Monitor performance and productivity of room attendants, public area attendants, and house persons.
- Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort / Spas high standards of quality.
- Ensure all jobs are completed within the shift and control expenses by monitoring productivity.
- Take requested inventories of furniture, fixtures, equipment and supplies, etc.
- Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
- Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place.
- Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards.
- Report all maintenance deficiencies in guestrooms and corridors via work orders.
- Report all maintenance issues that need immediate attention to the duty engineer example clogged toilets, leaks, and fire hazards etc.
- Expedite special guest requests, such as extra towels, blankets or pillows.
- Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion.
- Closing department.
- Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department during the shift and communicating with next shift via log books or voice mail anything that needs additional attention.
- Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained.
- Assures all cleaning supplies and amenities caddies are stocked and ready for next shift.
- Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department. Turn all lost and found items in to Lost Prevention.
- Respond to guest questions. Provide guest assistance, directions, and information as requested.
- Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations.
- Other duties as assigned.

Position Requirements
- Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
- Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
- Must have excellent working knowledge of Microsoft applications and solid understanding of Property Management Systems.
- Ability to read and write Basic English in order to complete forms such as a room status report.
- Ability to provide clear direction, instruction and guidance to subordinates.
- Ability to organize and prioritized work, and meet deadlines.
- Ability to exercise judgment and implement control over the performance of subordinates.
- Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship Housekeeping Manager

Exemption Status Non-Exempt


Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.