Massage Therapist

If you desire to put your to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Massage Therapist join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day ✨

·       Love where they work ✨

·       Be appreciated for what they bring to a team ✨

·       Learn and grow with a company who truly values it’s people ✨

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

Massage warmth and positivity through guests as our new Massage Therapist by providing the highest standards of Massage Therapy relaxation treatments and recommendations for home care.

What will you be doing?

·       Provide the very highest quality in terms of treatments and professional concept.

·       To work as part of the Well Spa team to consistently provide exceedingly high levels of treatments to our Guests- creating a wonderful, nurturing, safe environment for relaxation and well-being of all our Guests.

·       To have effective time management skills, to begin and end treatments in appropriate timing standards set forth by Well Spa.

·       Maintain a clean, safe Spa in which state standards of sanitation are to be in effect at all times.

·       Re-stock rooms with appropriate numbers of linens, products, and set-up for the following day.

·       Ability to speak, read, write and understand the English language.

·       Have excellent verbal and written communication skills.

·       Flexible and cooperative with all Associates of Well Spa and The Hotel.

·       Monthly meetings with staff required.

·       Must ensure privacy and confidentialities of each and every Guest.

·       Maintain and update all necessary records for each Spa and Salon Guest for high performance standards to be set forth by Well Spa.

·       Sales skills required- must be able to accurately recommend products to Guests and sell efficiently all lines carried by Well Spa and Janice Salon at Well Spa.

·       Must attend trainings of product knowledge for all lines carried by Well Spa, as well as all service training provided by Well Spa.

·       Always maintain a professional image while at work.

·       Ability to work and cooperate with the management team at all times.

·       Perform Opening and Closing procedures as directed by the Lead Massage Therapist and Spa Director.

·       Must keep room stations neat and tidy, even at busy times. 

·       Must assist with housekeeping duties of the Treatment rooms and the adjacent bathroom.

·       Help with inventory levels to ensure stock levels are appropriate at all times.

·       Fill out a prescription card for each Guest to recommend products and create service repeats.  Tell them about our website for reorders and descriptions of services.

·       Strive to match 50% Service to Product dollars in each transaction with each Guest. (For a $60 service, sell $30 retail).

·       Responsible for Room turnovers and set-ups at all times.

What do you bring to the role?

·       Must have a High School Diploma or GED.

·       Must hold and keep current a Massage Therapist license in the State of Wisconsin and provide Well Spa with the original small license to post at Well Spa.

·       A minimum of 2 years of experience in Massage Therapy.

·       Proven Sales and Recommendation background.

·       Willing to attend ongoing education- both provided and on a free will basis.

·       Must have friendly, congenial personality and professional attitude towards all associates in all departments.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.