ML Housekeeping Supervisor-PM

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Housekeeping Supervisor to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day

·       Love where they work

·       Be appreciated for what they bring to a team

·       Learn and grow with a company who truly values it’s people

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

Take pride in your Housekeeping team’s work by taking charge and perfecting the final presentation of our guest rooms, public and back-of-house areas. As a Housekeeping Supervisor, you inspect guestrooms and public areas to ensure Grand Geneva is clean and makes a good impression on our guests every day! Prior hotel experience preferred.

What will you be doing?

·       Visually inspect and verify all discrepancy rooms on report.

·       Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Correct room status as needed.

·       Monitor performance and productivity of room attendants, public area attendants, and house persons.

·       Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort & Spa's high standards of quality.

·       Ensure all jobs are completed within the shift and control expenses by monitoring productivity.

·       Take requested inventories of furniture, fixtures, equipment and supplies, etc.

·       Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.

·       Upon inspection of rooms, make certain all VIP’s and Housekeeping supplies are in place.

·       Randomly inspect 2 rooms of self-inspect attendants and all rooms of attendants that are not on self-inspect program to ensure quality standards.

·       Report all maintenance deficiencies in guestrooms and corridors via work orders.

·       Report all maintenance issues that need immediate attention

·       Expedite special guest requests, such as extra towels, blankets or pillows.

·       Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department.

·       Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department

·       Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained.

·       Assures all cleaning supplies and amenities caddies are stocked and ready for next shift.

·       Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department

·       Respond to guest questions

·       Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations.

What do you bring to the role?

·       Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.

• Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
• Must have excellent working knowledge of Microsoft applications and solid understanding of Property Management Systems.

·       Ability to read and write Basic English in order to complete forms such as a room status report.

·       Ability to provide clear direction, instruction and guidance to subordinates.

·       Ability to organize and prioritized work, and meet deadlines.

·       Ability to exercise judgment and implement control over the performance of subordinates.

·       Ability to work a flexible schedule including days, nights, weekends and holidays.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.