Night Auditor
Marcus Hotels & Resorts is seeking a Night Auditor to be part of our team as we expand our portfolio. Our newest addition, The Lofton Hotel, is a downtown Minneapolis, full-service, $15M revenue property that is the first hotel in the Tapestry Collection by Hilton in Minnesota.
Marcus Hotels & Resorts, a division of The Marcus Corporation, has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
What you will be doing:
· Check guests in and out of room.
· Input and retrieve information routinely from computer system. Make appropriate selection of rooms based on guests' needs.
· Respond to guest requests and handle guest issues or report complaints to management.
· Promptly answer the phone in a professional and clear manner.
· Input all information into computer to communicate guest requests.
· Answer guest questions regarding area or hotel, outlet information and services.
· Greet and welcome guest as they arrive at the hotel.
What we are looking for:
· Excellent customer service skills are required.
· Must be able to work 3rd shift. 11pm-7am.
· Previous receptionist, customer service, front desk or administrative experience preferred.
What's in it for you?
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
- Discounted parking and bus pass program (update this to what they offer though)
- “Two for one” movie theatre coupons at Marcus Theatres
- Ability to grow your career, and transfer from one property to another
- Paid time off
- Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
- 401k with employer match
- Early wage access
- And more!
Salary Estimate: $19.45
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.