SafeHouse General Manager
Control, the mastermind behind SafeHouse, a legendary spy-themed restaurant hidden in downtown Milwaukee for over 50 years, is on the hunt for an undercover agent to lead its operation. This isn't just any mission—it's a chance to step into the high-stakes world of espionage-inspired dining. With hidden doors, two-way mirrors, and labyrinthine corridors, SafeHouse is a globally recognized brand where culinary excellence meets covert operations. As a Restaurant General Manager, you'll take the lead in driving exceptional dining experiences by overseeing daily operations, ensuring top-tier service, and guiding a passionate team while being responsible for maintaining food quality and consistency, managing costs, optimizing inventory, and creating a seamless, customer-focused atmosphere.
Nestled behind an unassuming red door, SafeHouse has been the city's best-kept secret since 1966, offering a haven for spies from around the world. Authentic espionage artifacts blend seamlessly with pop culture references and spy-themed décor, creating a truly immersive experience. Each visit reveals new secrets, ensuring no two missions are alike. The mission is yours—should you choose to accept it.
What you will be doing:
- Supervise and support restaurant staff, including scheduling, training, and enforcing service standards.
- Assist with marketing, menu development, and competitive analysis to enhance restaurant offerings.
- Manage financial responsibilities, including house bank maintenance and tip distribution.
- Ensure compliance with sanitation, safety, and maintenance standards, addressing repairs as needed.
- Hire, train, and manage restaurant staff while conducting meetings to share key updates.
- Monitor food quality and guest satisfaction, addressing feedback to improve service.
- Oversee inventory and supply levels to ensure smooth restaurant operations.
- Maintain clear communication with corporate offices, vendors, and other departments while leading the team effectively.
What we are looking for:
- Strong knowledge of Food & Beverage operations, wines, and preparation techniques.
- One to three years’ experience as a manager or assistant manager of restaurant operations.
- Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other financial statements.
- Ability to analyze data, forecast needs, and manage payroll and production within budget constraints.
- Ability to work entire shift standing and moving about in restaurants and kitchen area.
- Ability to read, write, and communicate effectively in English, to understand internal documents, reports, and to interact effectively with guests and associates.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- High school diploma required. College education preferred.
What's in it for you?
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Safehouse Milwaukee is an equal opportunity employer.