Area Human Resources Director

Marcus Hotels & Resorts is excited to welcome a strong leader to support our presence as an essential part of the Milwaukee community. The Area Human Resources Director will directly oversee Human Resource services provided to The Pfister hotel, Mason Street Grill, The SafeHouse, Wisconsin Hospitality Linen Service, the Milwaukee area sales, revenue and accounting teams, and the remote based hotel reservations department. In total, approximately 475 associates. You will collaborate closely with our sister hotels, Hilton Milwaukee City Center and Saint Kate the Arts Hotel, and may provide guidance to those hotels as needed. The Area HR Director reports directly to the Managing Director, but will also work closely with the Marcus Hotels and Resorts corporate office, which is located in downtown Milwaukee.

What will you be doing?

• Oversee all areas of Human Resources administration. This includes but is not limited to associate relations, recruiting and onboarding, training and development, benefit administration, leave of absence, workers compensation, policy compliance, union relations, culture building, and community involvement.
• Directly oversee the Human Resources staff, which consists of a Human Resources Coordinator, Talent Acquisition Manager, and Assistant Director of Human Resources.
• Lead labor relationships with three (3) unions that includes but is not limited to contract negotiations, contract compliance, contract training, and grievances.
• Provide guidance on associate relations issues such as investigations, coaching/counseling, and policy enforcement.
• Facilitate annual goal setting, performance reviews, salary increases, and bonus payouts for all eligible associates.
• Develop annual budgets for salaried labor and HR operating expenses. Ensure expenses are forecasted correctly on a monthly basis.
• Act as a member of the Executive Committee. Understand how to best support operational departments by working closely with your peers.
• Serve as a strategic partner who helps develops high potential leaders and advocates for their progression.
• Champion associate recognition and service excellence programs such as employee of the month, celebrating positive guest surveys, encouraging cross-departmental appreciation, and continuing to elevate service standards.
• Ensure communication of and compliance with all policies, standards and practices, as well as federal, state and local legislation pertaining to employment law.
• Provide Human Resources generalist oversight related to compensation practices, benefit plans and administration, leave of absence administration, workers compensation administration, as well as safety and security compliance.

What should you bring to the role?

• Bachelor's Degree or equivalent experience in a related field required
• 10 plus years of total HR experience, including responsibility for talent acquisition, associate relations, training and development, benefits administration, etc.
• 5 years or more of proven HR leadership experience, preferably in a hotel, resort or hospitality setting
• Strong interpersonal skills to interact positively with all levels of the organization
• Budget management experience highly preferred
• Familiarity with PeopleSoft (HRIS) and/or Taleo Enterprise (ATS) helpful

What’s in it for you?

• Medical, dental, vision and life insurance offered after one month
• Company paid life insurance up to 1x annual salary
• Voluntary benefits such as pet insurance, accident insurance, and identify left insurance
• Participation in a matching 401k after one month – 100% match of first 3% contributed; 50% match of  next 2% contributed with contributions occurring bi-weekly
• Annual bonus incentive based on personal and overall property performance
• A generous Paid Time Off (PTO) accrual program
• Discounted hotel rates for associates and the friends/families of associates
• Discounts on all dinning, golfing, skiing, and spa locations within Marcus Hotels & Resorts
• Free downtown parking
• Free dry cleaning services for professional attire

Who we are:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Marcus Hotels & Resorts is an equal opportunity employer