Assistant Director of Human Resources

The Pfister Hotel is seeking an exceptional, people-centric Assistant Director of Human Resources to support HR operations and associate engagement. This leadership role partners closely with hotel leaders to cultivate a best-in-class associate experience through strategic oversight of employee and labor relations, onboarding, compliance, and talent development initiatives. The ideal candidate will foster a culture of excellence, inclusion, and accountability while ensuring the highest standards of service, professionalism, and workplace engagement.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing

·       Partner with the Director of Human Resources to implement HR initiatives and support hotel objectives in alignment with business goals.

·       Oversee the recruitment and selection process for management positions, including job requisitions and employment offers for non-Executive Committee roles, while providing guidance and support to the HR Generalist on hourly recruitment efforts.

·       Coordinate and facilitate associate onboarding, ensuring a positive, engaging new-hire experience.

·       Facilitate New Hire Orientation and the Accelerating Excellence program to support associate development and organizational culture.

·       Serve as the Marcus Connect Administrator, providing system support, troubleshooting, and guidance to managers and associates.

·       Support associate relations matters, including conflict resolution, performance appraisals, disciplinary actions, workplace investigations, and terminations, while ensuring consistent application of company policies and practices.

·       Assist with labor relations activities, including responding to union grievances and maintaining productive relationships with union representatives.

·       Implement and communicate policy updates, Standard Operating Procedures (SOPs), attendance policies, and employee handbook revisions.

·       Provide manager self-service support by educating and coaching leaders on HR policies, procedures, systems, and best practices.

·       Monitor and promote compliance with required safety and security training programs.

·       Ensure adherence to all Marcus policies, procedures, audit requirements, and compliance standards.

·       Supervise and support the HR Generalist, providing coaching, development, and direction to ensure effective delivery of HR services.

·       Perform additional tasks and special projects as assigned by the Director of Human Resources.

Position Requirements

·       Minimum of 3-5 years of progressive Human Resources experience, including at least 2 years in a management or supervisory role; hospitality experience preferred.

·       Bachelor’s degree in human resources, Business Administration, or a related field preferred.

·       Strong knowledge of employee relations, labor relations, performance management, workplace investigations, and employment law compliance.

·       Experience handling disciplinary processes, conflict resolution, terminations, and union grievances.

·       Demonstrated experience coaching and supporting managers on HR policies, procedures, and employee-related matters.

·       Experience facilitating onboarding, orientation, training programs, and associate development initiatives.

·       Proficiency with HRIS platforms and HR technology

·       Strong understanding of policy administration, standard operating procedures, compliance requirements, and audit standards.

·       Excellent verbal and written communication skills, with the ability to build relationships, influence leaders, and maintain credibility across all levels of the organization.

·       Proven leadership skills with experience supervising, coaching, and developing team members.

·       Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

·       Strong analytical, problem-solving, and decision-making skills.

·       Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment.

·       Union experience is strongly preferred.

What’s in it for you

·       Health Insurance eligible after 30 days of employment, with company-paid Life Insurance 

·       Competitive Pay, Early Wage Access, and Paid Time Off

·       Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match

·       Access to Employee Assistance Programs

·       Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.

·       Complimentary, well-balanced meal every shift.

·       Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.

·       Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

Job Type: Salary, Exempt   

Pay Rate: $80,000 – $90,000 annually, based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.