Assistant Front Office Manager

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong commitment to providing exceptional experiences for both guests and team members every day. We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As an Assistant Front Office Manager at the Hilton Bloomington, you'll assist in leading all Front Office operations including overseeing and supporting staff as well as setting and maintaining a high level of guest service. 

The Hilton Minneapolis/Bloomington is a premier destination that combines contemporary style with exceptional service in the heart of the Minneapolis metro area. Just 10 minutes from the Mall of America and a short drive into the city, our full-service hotel is the perfect choice for both business and leisure travelers. Guests enjoy top-tier amenities, including 256 beautifully appointed guestrooms along with the critically acclaimed Bloomington ChopHouse, the inviting Olive Lounge, and a convenient Starbucks Grab & Go. Join our team and become part of our legacy of excellence in hospitality and making every stay truly memorable!

What will you be doing?

• Maintain all standards of guest service to provide the very best in guest experience.
• Supervise front desk staff, Night Audit, and Bell Staff and assists in check in/check out of guests or any related guest service activity as needed. 
• Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates. 
• Manage and motivate all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Implement and monitor all corporate marketing programs to include Hilton Honors, etc.
• Receive and resolve all departmental guest complaints in timely manner and within the guidelines of the company.
• Communicate with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.  
• Other duties as assigned.

What do you bring to the role?

• Minimum of one to three years’ experience supervisory/managerial role. 
• Considerable knowledge of computer systems for registration, reservations, and backup systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in Hotel.
• Ability to read, write, speak, and understand the English language to communicate with guests and associates.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to analyze complex statistical data and make judgements accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• CPR and First Aid Certification preferred.
• College education preferred.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Free Parking
• “Two for one” movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another 
• Paid time off
• Early wage access
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Salary Estimate: $55,000-$60,000/Year

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Hilton Minneapolis/Bloomington Hotel is an equal opportunity employer.