Assistant Outlets Manager
If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Assistant Manager of Outlets at the Grand Geneva Resort & Spa, you’ll take charge of a diverse array of dining experiences, assisting in overseeing everything from the vibrant Grand Café and Grand Central to the Lobby Lounge, In-Room Dining, and the lively Pool Bar.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What will you be doing?
- Assist in managing daily food and beverage operations, including scheduling, cost control, and guest relations.
- Have full knowledge of the menu and wine list, including preparation and service standards.
- Maintain clear and consistent communication with the culinary and management teams.
- Present ideas and concepts to management, peers, and staff persuasively.
- Foster a strong guest service attitude in all employees.
- Provide leadership to help departments meet their goals and objectives.
- Effectively communicate and inspire employees to achieve set goals.
- Address and resolve guest complaints regarding service, products, or staff.
What do you bring to the role?
- Position requires a minimum of 1 year previous Food & Beverage and supervisory experience.
- Strong knowledge of Food & Beverage operations and preparation techniques.
- High school diploma required. College degree not required but equal work experience is required.
- Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
- Ability to work a varied schedule including nights, weekends and holidays.
- Clear, concise written and verbal communication skills.
What’s in it for you?
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.