Banquet Captain

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Banquet Captain at the Grand Geneva Resort & Spa, you will manage and oversee an efficient and friendly banquet department while delivering superior guest services. 

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Maintain high service standards for all guests and ensure banquet events run smoothly and on time.
• Communicate closely with the Banquet Manager daily about changes and special needs related to events.
• Assign duties and stations, and supervise point servers during shifts.
• Ensure the cleanliness and organization of both front-of-house and back-of-house areas.
• Set up rooms accurately according to the Banquet Event Order (BEO), verify staff presence, and report any shortages to the manager.
• Collaborate with kitchen, stewarding, and beverage staff on special requests, timing, and equipment needs.
• Handle and resolve any issues that arise, ensuring guest expectations are exceeded.
• Oversee staff training and complete necessary paperwork and reports promptly, while adhering to safety protocols and completing opening and closing duties.
• Other duties as assigned. 

What do you bring to the role?

• A high school diploma is preferred, along with relevant education, training, or experience in hospitality and cash handling.
• Obtain any necessary government licenses or certifications, such as a Bartender's License, and complete all required banquet department training.
• Maintain a neat and well-groomed appearance at all times.
• Possess basic math skills for operating a cash register, making change, totaling guest checks, and understanding portion sizes.
• Effectively handle and resolve conflicts, such as inaccurate meal counts or shortages of food and equipment and remain calm under stress. 
• Communicate effectively in English to understand menus and special requests and to interact with guests.
• Organize tasks and coordinate with associates for efficient work production.
• Perform physical activities like standing, walking, bending, lifting up to 40 lbs, pushing up to 200 lbs, and working in fast-paced, noisy, and potentially confining environments.

What’s in it for you?

• A free, well-balanced meal every shift
• Gym Membership at $16 per paycheck
• Room discounts at Marcus Hotels & Resorts 
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another 
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Grand Geneva Resort & Spa is an equal opportunity employer.