Banquet Captain

Banquet Captain

Location: Hilton Madison Monona Terrace – Madison, WI
Schedule: Full-Time | Evenings, Weekends & Holidays Required

Position Wage: $19.00/hour

Create Unforgettable Events in a Hospitality Career You’ll Love

Are you a hospitality professional who thrives in high-energy event environments and enjoys leading a team to deliver seamless, memorable experiences? Join our team, where your leadership, attention to detail, and passion for service will bring weddings, corporate functions, and special celebrations to life.

We are currently seeking a Banquet Captain who brings confidence, professionalism, and a guest-first mindset to every event. If you are motivated by team leadership, operational excellence, and creating exceptional experiences that keep clients coming back, this could be the perfect opportunity for you.

What Will You Be Doing?

As a Banquet Captain, you will play a key leadership role in executing exceptional events from start to finish. Each event presents an opportunity to lead your team, elevate the guest experience, and ensure every detail aligns with our service and brand standards. Your responsibilities will include:

·         Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.

·         Supervises and trains staff in the service of food and beverages according to standards.

·         Communicates frequently with supervisors as to the progress of the day's work.

·         Communicates frequently with guest contacts in order to ensure that their needs are being met.

·         Supervises and trains staff in maintaining cleanliness of banquet rooms, banquet pantry, public areas, and storage areas.

·         Supervises and trains staff in maintaining inventory of necessary supplies.

·         Process Banquet Bills on a weekly basis.

·         Draft schedule on a weekly basis and in compliance to forecasted and budgeted labor numbers for approval of the Banquet Manager. 

·         Supervises and trains staff to conform to Hilton's high standards of quality and service.

·         All other duties assigned by supervisor/manager

What Will You Bring to the Role?

We are looking for a hospitality leader who combines operational knowledge with a collaborative and guest-focused approach. Our ideal candidate has:

·         Ability to read and comprehend English in order to receive instructions from managers and guests and to communicate with all members of the banquet department.

·         Ability to respond quickly and accurately to guest requests.

·         Ability to handle multiple tasks quickly and efficiently.

·         Ability to lift 35 lbs. with reasonable accommodation.

·         Knowledge of food preparation.

·         Prior Banquet Server experience preferred.  Prior hospitality supervisory experience preferred.

What is In It for You?

Working at Hilton Madison Monona Terrace comes with more than just a great team—enjoy a wide range of perks and benefits, including:

•         A free, well-balanced meal every shift

•         Room discounts at Marcus Hotels & Resorts and Hilton-branded properties

•         Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing

•         Free employee parking (when available) or Metro bus passes

•         “Two for one” movie coupons at Marcus Theatres

•         Ability to transfer to other Marcus properties while maintaining your service status

•         Early wage access

•         Paid time off

•         Medical, dental, and vision insurance (available for full-time associates after 30 days)

•         Company-paid life insurance, employee assistance program, and 401(k) with employer match.

•         Hilton-branded training and growth opportunities

Join a Company with Heart

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities.

We are an Equal Opportunity Employer and maintain a drug-free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S.