Banquet Manager

If you desire to put your years of leadership skills and – management & director experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Banquet Manager to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

The Grand Geneva Resort is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day ✨

·       Love where they work ✨

·       Be appreciated for what they bring to a team ✨

·       Learn and grow with a company who truly values it’s people ✨

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

Grand Geneva Resort & Spa is now looking for a Banquet Manager with fantastic benefits! This position primarily assists in the management of Banquets and, occasionally in the Outlets as assigned. The ideal candidate works well with a changing work environment as this position will rotate between banquets and outlets based on business levels.

What will you be doing?

• Provide leadership to departments to achieve their goals and objectives.
• Communicate goals and objectives effectively and inspire employees to achieve those goals.
• Supervise and train all front of house F&B staff.
• Participate in core operational meetings to include BEO and resume meeting.
• Sell concepts and ideas to management, peers and employees.
• Utilize customer satisfaction surveys to develop and implement action plans to address areas of need.
• Fully understands the menu and wine list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
• Visually inspect function space and outlets for proper set and cleanliness.
• Direct and consistent communication with the culinary and management team.
• Listens to and resolves customer complaints regarding service, product and personnel.
• Assist in managing the daily operations of the food and beverage outlets and banquets including scheduling, cost control, guest relations and company policies.
• Perform other duties as assigned.

What do you bring to the role?

• Requires a minimum of 1 year of food and beverage supervisory experience.
• Ability to work a varied schedule including nights, weekends and holidays.
• Clear, concise written and verbal communication skills.
• Natural leadership qualities with the ability to motivate a team and provide mentoring & development opportunities to high potential talent
• Versatility to manage a diverse range of managerial responsibilities and a diverse work force. Knowledge of food & beverage service styles, preparation and presentation.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

 #GGTRE