Conference Concierge FT

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees.  

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

·         Be identifiable, visible, and accessible at all times to our meeting planners and guests

·         Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc.

·         Know all the facilities of the hotel and their hours of operation

·         Inform Event Managers and banquet staff of any last minute changes such as location change

·         Update Delphi with last minute changes

·         Identify possibility for catering and opportunity for audio and visual upsell

·         Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified

·         Ensure all requested food and beverage, audio visual, and special requests have been correctly placed

·         Review and complete Personal Event checklist

·         Ensure guests know how to contact you

·         Assist guests with all needs related to their meeting room set-up

·         Confirm timing and guarantees for food and beverage

·         Attend BEO, Pre-Con, and Huddle meetings

·         Plan the “post-con” meetings with clients, Event Manager(s), and banquets staff

·         Monitor pre-function areas to ensure they are clean and ready for the events

·         Deliver and retrieve faxes and handle mail as requested for client

·         Suggest and make reservations for dinner, local attractions, and sightseeing

·         Be active in preventative maintenance around the hotel

·         Prepare and deliver or mail thank you notes to contacts upon departure

·         Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc.

·         Perform other duties as assigned

What do you bring to the role?

·         Previous hotel and/or Banquets and Catering experience preferred

·         Good leadership qualities

·         Personable with good people skills

·         Displays a commitment to hospitality

·         Communicates well, written and verbally, with others

·         Good organizational skills

·         Must be determined and be able to work with minimum supervision

·         Total commitment to guest satisfaction

·         Ability to lift a minimum of 30 lbs

·         Ability to verbally communicate effectively with guests and co-workers

·         Dexterity for pushing, pulling, bending, stooping, and upward reaching throughout the shift

·         Ability to use provided cleaning products effectively and safely

·         Prolonged periods of standing and/or walking

·         Ability to multi-task in a high paced environment

What’s in it for you?

 

·         A free, well-balanced meal every shift

·         Discounted gym membership

·         Room discounts at Marcus Hotels & Resorts

·         Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·         Free parking

·         “Two for one” movie theater coupons at Marcus Theatres

·         Ability to grow your career and transfer from one property to another

·         Early wage access

·         Paid time off

·         Flexible scheduling

·         Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·         And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.