Dir of Spa and Wellness - DH
Join our Grand team as a Spa Director: Responsible for the overall operation of the Spa and Fitness Center, including high standards in Spa/Fitness services and operations, while maximizing profitability.
Our Team is looking for People Pleasing individuals who want to do the following
Turn our guest’s ordinary day into an extraordinary day
Love where they work
Be appreciated for what they bring to a team
Learn and grow with a company who truly values it’s people
Grand Perks:
Flexible Scheduling
Free meals every shift made by our talented culinary team
Paid vacation days
Golf, Ski, & Spa discounts
Hotel room discounts as low as $49 per night
WELL Spa Gym membership for $16 per paycheck
Advancement opportunities across the property and US
Friendly work atmosphere
Holiday, jury duty, & bereavement pay
Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
Recognition programs (aka get paid to celebrate)
The Responsibilities:
Maintain and increase Spa revenue.
Understand and analyze profit and loss statements to help budgeting and forecasting.
Monitor and control department’s expenses and payroll.
Participate in the development and oversee the implementation of Spa operating budget.
Oversee hiring, training, supervising and evaluating of all Spa staff with assistance of Supervisors when necessary.
Attend the daily Huddle meetings at main hotel.
Maintain MOD (Manager on Duty) book.
Review staff goals from strategic plan.
Attend sales functions/ trade shows.
The Qualifications:
Someone who is passionate about people and travel
Willing to work weekends
LOVES meeting new people and interacting with guests
Has reliable transportation to and from work
Past experience in hotels and customer service a plus
Enjoys proactively using their creativity to personalize the guest experience
Minimum of 5 years Spa management experience.
Luxury hotel experience preferred.
College graduate or professional certifications in spa treatments preferred.
Prior experience w/ Spa Soft software.
Prior P&L experience and responsibility.
Passionate about hospitality and customer service driven.
Must possess good organizational /time management skills.
Able to develop camaraderie with team members.
Ability to hold yourself, employees, and organizations accountable for their actions.
Respond constructively to emotional situations, high pressure and conflict
Ability to work a flexible schedule including days, nights, weekends and holidays.
Reporting Relationship: This position reports to the Director of Operations
Exemption Status: Exempt
WARNING: must be prepared to be a part of guest memories for years to come!
Grand Geneva is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.