Director, Human Resources Operations

Marcus Hotels & Resorts is seeking a Corporate Director of Human Resources, Operations to join our growing HR team. Reporting to the Vice President of HR, this hands-on, strategic leader will play a key role in fostering an associate-centric culture across the Marcus Hotels & Resorts division. The Director of HR Operations will serve as a critical link between corporate HR strategy and property-level execution, ensuring alignment and forward-thinking practices throughout the organization.

As a seasoned HR generalist, this role will provide guidance to HR teams and operational leaders across multiple properties on a wide range of HR topics, including associate relations, coaching and counseling, performance management, compliance, benefits, compensation, and process design. This position will play a critical role in advancing our HR infrastructure while actively promoting a culture of growth, accountability, and engagement. This opportunity is based out of our corporate office in downtown Milwaukee.

What you will be doing: 

• Advise property HR teams and General Managers on associate relations, leadership development, and organizational effectiveness, balancing compliance with compassion.
• Design, implement, and continuously improve divisional HR policies, procedures, and processes that are scalable, compliant, and culture-forward.
• Create a culture of continuous feedback, coaching, and accountability.
  Engrain the Marcus Hotels & Resorts mission, vision, and values into day-to-day HR practices, promoting engagement and a strong sense of belonging.
• Provide broad HR support for properties and corporate associates in areas such as compliance employee relations, performance management, benefits guidance, and basic compensation planning.
• Partner with corporate HR leads in talent acquisition, training and development, benefits, and compensation to ensure consistent application of programs.
• Provide guidance and backup support for HR technology platforms and systems, ensuring efficient and user-friendly experiences across the division.
• Serve as a flexible resource for field properties without HR support, stepping in as needed to ensure continuity and effectiveness.
• Lead or support key initiatives and special projects that align HR strategy with business goals.
• Other duties and special projects as assigned.

What we are looking for:  

• Bachelor’s degree in Human Resources, Hospitality, or a related field preferred
• 7–10 years of progressive HR experience, ideally in a multi-unit hotel or hospitality environment
• Strong communication, interpersonal, and relationship-building skills
• Proficient in Microsoft Office with a strong emphasis on Excel
• Hands-on experience with HR systems and technology required
• Highly organized, self-motivated, and detail-oriented
• Strong analytical and strategic thinking abilities
• Demonstrates high level of professionalism, integrity, discretion, and polished personal presentation
• Accurate with numbers and experienced in budgeting and financial analysis
• PHR or SPHR certification preferred
• Willing and able to travel as needed; must work on-site at the corporate office and/or property locations 5 days a week

What’s in it for you? 

• Eligible for annual bonus and leadership perks 
• Discounts at Marcus Hotels & Resorts properties for hotel rooms, cafes, and restaurants - not to mention, great deals on golf, ski and spa
  Marcus Movie Theatres discounts
• Brand new, modern office space
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
• Ability to grow your career 
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Marcus Hotels & Resorts is an Equal Opportunity Employer