Director of Housekeeping

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Director of Housekeeping at Timber Ridge Lodge & Waterpark, you'll lead with pride, managing and coordinating all facets of Housekeeping throughout the resort. You will ensure high levels of guest service and satisfaction with cleanliness and comfort of our guest facilities, including guestrooms, laundry, public areas, meeting space, department storage areas and work areas.

Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that’s soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.  

What will you be doing?

• Select associates for various positions within the Housekeeping Department to ensure adequate personnel for staffing requirements.
• Responsible for hiring, terminations, training/development, and performance appraisals for Housekeeping staff.
• Assists the Resort Manager and Controller in the development of the department’s annual budget.
• Maintains cost control system for staffing linen inventories and cleaning supplies.
• Prepares department schedules and payroll by daily review to ensure costs are within budgets.
• Ensures quality services are rendered in meeting guests needs and that guest relations are enhanced.
• Maintains room quality to Timber Ridge’s standards.
• Compiles and reports accurate room status of guest rooms to the front office.
• Enforces standard procedures for the appearance, security and return of guest lost and found items.
• Approves daily purchases, levels of inventory, and supplies for guests, using written inventory control checklists and purchase orders.  Keeps written records of usage and uses forecast information as a tool to assure supplies are available at all times.
• Inspects guest rooms by visually viewing rooms and documenting discrepancies on a daily/weekly basis to ensure standards are met.
• Enforces all resort policies and procedures.
• Participates in Manager on Duty program.
• Maintains a position working relationship with other departments.
• Responds immediately by acting upon negative guest comments to take corrective action and ensure guest satisfaction.
• Performs other duties as assigned.

What do you bring to the role?

• Degree in hospitality or related field preferred.
• Prior experience in resort housekeeping with four or more years as a Director or Assistant Housekeeper in a property of similar size.
• Bilingual in Spanish is helpful.
• Strong written and verbal communication is required.
• Ability to read and interpret business records, statistical reports and financial information.
• Must be able to work in a fast paced environment.
• Accept full responsibility for managing the Housekeeping department.
• Passionate about hospitality and customer service driven.
• Must possess strong organizational /time management skills.
• Able to develop camaraderie with team members.
• Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
• Ability to hold yourself, employees, and organizations accountable for their actions.
• Ability to maintain composure and remain pleasant under high pressure situations.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

What's in it for you?

·        A free, well-balanced meal every shift

·        Discounted gym membership

·        Room discounts at Marcus Hotels & Resorts

·        Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·        Free parking

·        “Two for one” movie theater coupons at Marcus Theatres

·        Ability to grow your career and transfer from one property to another

·        Early wage access

·        Paid time off

·        Flexible scheduling

·        Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·        And more!

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Timber Ridge Lodge & Waterpark is an equal opportunity employer.