Director of Rooms

We’re seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you’ll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you’ll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What you will be doing:

·       Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations.

·       Oversee vacation club operations, including reporting to board of directors and brand.

·       Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality.

·       Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards.

·       Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals.

·       Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue.

·       Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels.

·       Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success.

·       Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction.

What we are looking for:

·       Previous experience in Rooms Operations (Housekeeping,  Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager.

·       Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities.

·       Ability to interpret and analyze financial statements to identify issues and recommend effective solutions.

·       Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred.

·       Ability to train, mentor, and develop staff for career growth.

·       Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff.

·       Excellent interpersonal, communication, organization, analytical, and leadership skills.

·       Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections.

What’s in it for you?

·       Eligible for customary Executive Committee benefits and annual Executive Committee bonus

·       Signing privileges at Grand Geneva food & beverage outlets

·       Room discounts at Marcus Hotels & Resorts properties

·       Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·       “Two for One” movie theater coupons at Marcus Theatres

·       Free employee parking and meal during shift

·       Complimentary gym membership

·       Ability to grow your career and transfer from one property to another

·       Paid time off

·       Flexible scheduling

·       Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·       And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Grand Geneva Resort & Spa is an Equal Opportunity Employer.