Executive Housekeeper

Why you should apply to our Executive Housekeeper opening over others:

As Marriott’s AC Hotel brand grows in recognition so will the demand for guests to visit and stay at Marcus Hotels’ downtown Chicago location. Just a block off the Magnificent Mile the AC Hotel Chicago Downtown is the ideal spot for small meetings, corporate travelers and transient guests of all types from all over the world.  

Part of the Marcus Hotels & Resorts’ portfolio and Marcus Corporation, based in Milwaukee, WI, careers at the AC Hotel are supported by a commitment to our associates (for more than 80 years), reinvestment in our assets (the AC Hotel was launched as part of a renovation 3 years ago) and service excellence (recognized for both its brand success and service excellence).

Now the boring stuff:  

POSITION PURPOSE: Directs all phases of the Housekeeping Department within established Marcus Corporation and AC Marriott policies, practices and procedures. 

• Hire, train, terminate, schedule, and supervise Housekeeping Associates. Establishes standards of cleanliness for all Housekeeping areas of responsibility.
• Represents the department with professionalism and decorum.
• Coordinates all rehabilitation projects.
• Establishes and maintains effective employee relations.
• Responsible for inventory control of Housekeeping supplies, linen and equipment.
• Oversees the operation of the Housekeeping office.
• Inspects public areas on a regular basis.
• Plots direction and long term goals for the Housekeeping department.
• Controls and analyzes, on an on-going basis, departmental cost to ensure performance against budget.
• Schedules/coordinates contract work.
• Ensures associate coaching is administered timely and fairly.
• Oversees all training.
• Oversees the development of the staff for succession planning.
• Prepares Housekeeping budgets and forecasts.
• Ensures appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Ensures regular departmental meetings are being held.
• Fully knowledgeable with the hotel's Fire, Safety, Security, and Environmental procedures.
• Perform other duties as assigned. 

POSITION REQUIREMENTS: 

• Previous housekeeping management experience, with thorough knowledge of all housekeeping procedures, other rooms leadership in a hotel or resort would be helpful but not required
• High School Diploma required, advanced degree in hospitality or related field preferred.
• Supervisory skills, with the ability to successfully develop and retain a quality staff and maintain harmonious associate relations. 
• Good interpersonal skills and verbal communication skills.
• Complete knowledge on operations of all cleaning equipment and material, including vacuum cleaners, push carts and normal cleaning chemicals. 
• Ability to read, write, and speak English, Bi-Lingual in Spanish preferred.
• Dependable and reliable with the ability to work a flexible schedule.
• Represent Marcus Hotels in a professional manner internally, with industry peers and guests/clients.
• Must be able to physically and visually inspect all areas of hotel.
• Must be able to stand, walk, bend, kneel, lift, grasp, stretch, and reach; primarily to physically and visually inspect all areas of the hotel.