Front Office Supervisor - 2nd Shift
Looking for a leadership role in hospitality with a consistent evening schedule?
The Hyatt Regency Coralville Hotel & Conference Center is seeking a motivated, service-driven Front Office Supervisor to lead our team during second shift. This role is ideal for someone who enjoys leading by example, supporting a team, and ensuring exceptional guest experiences during one of the busiest times of the day.
As a Front Office Supervisor, you will oversee front desk operations, support associates, and ensure every guest interaction reflects our commitment to People Pleasing People.
Schedule & Pay
- Full-time position
- 2nd Shift: 3:00 PM – 11:00 PM
- Weekend availability required
- Pay range: $18 – $20/hour, commensurate with experience
Why Our Front Office Team Loves Working Here
- Consistent evening schedule
- Competitive pay based on experience
- Matching 401(k) and profit-sharing
- Health benefits available after 30 days for full-time associates
- Free and discounted meals & Starbucks
- Free Marcus Theatre movie tickets
- Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
- Free parking
- A supportive team environment focused on People Pleasing People
What You’ll Do
As a Front Office Supervisor, you will lead front desk operations during your shift and ensure a seamless guest experience.
Responsibilities include:
- Supervise and support front desk associates and bell staff as needed
- Serve as the primary point of contact for guest concerns and escalations
- Ensure efficient and accurate check-in and check-out processes
- Monitor room inventory, availability, and upgrades
- Assist with VIP arrivals, group check-ins, and special requests
- Handle guest concerns with professionalism and resolve issues promptly
- Maintain accurate cash handling and house bank procedures
- Ensure completion of daily checklists and shift responsibilities
- Communicate effectively with housekeeping and other departments
- Complete shift reports and pass-along notes
- Support training, coaching, and development of front desk associates
- Maintain front desk organization and cleanliness
- Step in to assist the team during busy periods
What We’re Looking For
We’re looking for a confident, dependable leader who thrives in a fast-paced environment.
Ideal candidates will have:
- Previous front desk or guest service experience required
- Prior supervisory or leadership experience preferred
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Strong attention to detail and organizational skills
- Ability to multi-task and remain calm under pressure
- Basic computer skills and ability to learn hotel systems
- Ability to stand and move throughout the shift
About Us
At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around People Pleasing People, creating memorable experiences for both guests and team members.
The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.
Marcus Hotels & Resorts is an Equal Opportunity Employer.
All offers of employment are subject to E-Verify verification of identity and employment eligibility.