Geneva Club Guest Service Attendant

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Geneva Club Guest Service Attendant to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day

·       Love where they work

·       Be appreciated for what they bring to a team

·       Learn and grow with a company who truly values it’s people

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts 
• Discounted WELL Spa Gym membership 
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role
Be a part of a grand team as a Geneva Club Guest Service Attendant: Act as an ambassador of the hotel by providing special assistance at a very high level and information about local area attractions to our VIP customers and patrons of the Geneva Club, offering a wide selection of alternatives for guest satisfaction. 

What will you be doing?

·       Greet customers with friendly and sincere welcome.  Remain calm and attentive during heavy hotel activity and emergencies. 

·       Register VIP guests and serve as remote check in location and work in coordination with the Bell stand to transport luggage to guest rooms. 

·       Provide professional concierge services such as arranging and confirmation of reservations for hotel activities, dining and spa as well as arrangements for off premise activities, including but not limited to dining, transportation services or car rentals.

·       Conduct Pre-Arrival calls for guests and make preliminary arrangements for guest stay.     

·       Maintain a peaceful and service friendly environment in the Club.  Services include but are not limited to food and beverage service, and light housekeeping duties of the VIP space.

·       Perform other duties as assigned.

What do you bring to the role?

·       Previous customer service, front desk or hospitality experience

·       Previous Food and Beverage experience a plus

·       High school diploma or equivalent

·       Language skills other than English preferred but not required

·       High energy and positive attitude

·       Strong organizational skills

·       Highly creative, self-starter

·       Able to work a varied schedule to include nights, weekends and holidays

·       Able to stand for long periods of time

·       Able to lift bus tubs, trays, coffee urns and glass racks

·       Excellent communication skills, both written and oral

·       Ability to make decisions and work independently

·       Ability to multi-task

·       Able to fully develop and implement plans from beginning to end

·       Highly detail-oriented

·       Ability to recognize and adjust to varying business needs

·       Excellent follow-through and focus

·       Flexible and highly adaptable

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.