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Marcus Careers

Grand Geneva F&B Supervisor (Full Time)

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Restaurants/Outlets
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Hotels

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Position Purpose: To provide managerial support, training and leadership for the restaurant operations. This will be accomplished only by proper use of training programs, communication methods and following the standards set by our hotels leadership.

Essential Functions:
- Execute restuarant operations including food and beverage promotions, customer service and inventories.
- Lead the Front of the House staff in training the following restaurant standards, wine service and customer service
- Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
- Maintain Restaurant inventory, cleanliness, food rotation and menu consistency.
- Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry
- Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
- Attends meetings during shifts.
- Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.
- Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.
- Perform other duties as assigned.


Position Requirements:
- The ideal candidate will possess a strong background in beverage supervision/management to include training and cost control.
- One year previous bartending and serving experience required.
- Food supervision experience is a plus as this position will supervise associates in both the food and beverage outlets.
- Bartenders certificate required. Must be at least 18 years old to serve or pour alcohol.
- Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
- Passionate about hospitality and customer service driven.
- Pride in your work by creating positive energy, excitement and fun.
- Able to develop camaraderie with team members.
- Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
- Ability to maintain composure and remain pleasant under high pressure situations.
- Ability to work a flexible schedule including days, nights, weekends and holidays.
Reporting Relationship Restaurant Manager

Exemption Status Non-Exempt

Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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