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Marcus Careers

Grand Geneva Housekeeping Supervisor (Full Time) $500 Sign On Bonus

📁
Housekeeping
💼
Hotels

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva.  Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas.  On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants.  Also on the resort’s grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.


Position Purpose: Assist Housekeeping Managers oversee and ensure overall cleanliness of the hotel in accordance Property and local health code policies and regulations.

Essential Functions:
- Visually inspect and verify all discrepancy rooms on report.
- Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Correct room status as needed.
- Monitor performance and productivity of room attendants, public area attendants, and house persons.
- Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort / Spas high standards of quality.
- Ensure all jobs are completed within the shift and control expenses by monitoring productivity.
- Take requested inventories of furniture, fixtures, equipment and supplies, etc.
- Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines; Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place.
- Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards; Report all maintenance deficiencies in guestrooms and corridors via work orders.
- Report all maintenance issues that need immediate attention; Expedite special guest requests, such as extra towels, blankets or pillows.
- Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department.
- Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department
- Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained.
- Assures all cleaning supplies and amenities caddies are stocked and ready for next shift; Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department
- Respond to guest questions; Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations.

Position Requirements:
- Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
- Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
- Must have excellent working knowledge of Microsoft applications and solid understanding of Property Management Systems; Ability to read and write Basic English in order to complete forms such as a room status report.
- Ability to provide clear direction, instruction and guidance to subordinates; Ability to organize and prioritized work, and meet deadlines; Ability to exercise judgment and implement control over the performance of subordinates; Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship Housekeeping Manager
Exemption Status Non-Exempt
Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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