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Marcus Careers
📁
Spa
💼
Grand Geneva Resort

Position Purpose
To provide the highest standards of Massage Therapy, relaxation treatments and recommendations for home care, daily operational procedures, overall excellent client care, creating a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for Well Spa.

Essential Functions
- Provide the very highest quality in terms of treatments and professional concept.
- To work as part of the Well Spa team to consistently provide exceedingly high levels of treatments to our Guests- creating a wonderful, nurturing, safe environment for relaxation and well-being of all our Guests.
- To have effective time management skills, to begin and end treatments in appropriate timing standards set forth by Well Spa.
- Maintain a clean, safe Spa in which state standards of sanitation are to be in effect at all times.
- Re-stock rooms with appropriate numbers of linens, products, and set-up for the following day.
- Ability to speak, read, write and understand the English language.
- Have excellent verbal and written communication skills.
- Flexible and cooperative with all Associates of Well Spa and The Hotel.
- Monthly meetings with staff required.
- Must ensure privacy and confidentialities of each and every Guest.
- Maintain and update all necessary records for each Spa and Salon Guest for high performance standards to be set forth by Well Spa.
- Sales skills required- must be able to accurately recommend products to Guests and sell efficiently all lines carried by Well Spa and Janice Salon at Well Spa.
- Must attend trainings of product knowledge for all lines carried by Well Spa, as well as all service training provided by Well Spa.
- Always maintain a professional image while at work.
- Ability to work and cooperate with the management team at all times.
- Perform Opening and Closing procedures as directed by the Lead Massage Therapist and Spa Director.
- Must keep room stations neat and tidy, even at busy times. 
- Must assist with housekeeping duties of the Treatment rooms and the adjacent bathroom.
- Help with inventory levels to ensure stock levels are appropriate at all times.
- Fill out a prescription card for each Guest to recommend products and create service repeats.  Tell them about our website for reorders and descriptions of services.
- Strive to match 50% Service to Product dollars in each transaction with each Guest. (For a $60 service, sell $30 retail).
- Responsible for Room turnovers and set-ups at all times.

Position Requirements
- Must have a High School Diploma or GED.
- Must hold and keep current a Massage Therapist license in the State of Wisconsin and provide Well Spa with the original small license to post at Well Spa.
- A minimum of 2 years of experience in Massage Therapy.
- Proven Sales and Recommendation background.
- Willing to attend ongoing education- both provided and on a free will basis.
- Must have friendly, congenial personality and professional attitude towards all associates in all departments.
- Must exhibit energy and enthusiasm for the job and the facility.
- Must make good decisions with the basis of the best interests for the facility.
- May be required to work overtime, evenings and weekends.
- Must be able to work efficiently with minimal supervision.
- Ability to stand, walk, and or sit and continuously perform essential job functions.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking.
Reporting Relationship
This position reports to the Massage Supervisor.
Exemption Status
Non-Exempt
Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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