Do you enjoy putting a smile on people’s faces and creating memories that will last a lifetime? At the Hilton Minneapolis/Bloomington located in the heart of 494 & France Avenue, you will have the opportunity for a rewarding career working with hospitality professionals who together to make the hotel one of the top ranked Hiltons in North America. Our priority is providing our guests and team members with exceptional experiences every day.
Position Purpose: Greeting and escorting guest to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
Responsibilities:
- Meet and greet guests as they arrive, gather information such as name, check guest's reservations or log them is as set up
- Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting
- Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant
- Assist with all to-go orders
- Participate in setting up of dining room and buffets
- Act as a cashier for Dining Room
- Responsible for coat check
- Assist with banquet event orders for private functions
- Maintain restroom facilities at beginning and throughout shift
- Maintain all cleanliness, sanitation, and personal hygiene
- Perform other duties, as assigned
Requirements:
- No prior experience required
- Prior hospitality experience, preferred
- Flexible schedule, preferred
- Cash handling experience, preferred
- Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations
- Ability to effectively deal with customer complaints and concerns in a friendly and position manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive proactive solutions
- Ability to work POS system
- Maintain a clean environment and ensure area is always organized
At the Hilton Minneapolis/Bloomington, we offer the following great benefits:
- Competitive wages
- Free employee meal
- Room discounts for Hilton properties and Marcus Hotel & Resorts properties
- Movie Theater ticket discounts
- Employee referral bonus program
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.