Housekeeper

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Housekeeper at $16 per hour to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day ✨

·       Love where they work ✨

·       Be appreciated for what they bring to a team ✨

·       Learn and grow with a company who truly values it’s people ✨

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

Our Housekeeping department is looking to add some muscle to their team!  Do you enjoy making friends while staying active?  Join our team as a Housekeeper and love where you work today!

What will you be doing?

• Ensure prompt and courteous service to guests while making sure all guest experiences are distinctively superior.

·       Service all stay-over rooms, changing sheets/pillows slips daily and replenishing towels/amenities as needed.

·       Clean all check-out (vacant/dirty) rooms thoroughly, paying close attention to details and changing sheets/pillow slips. Replenish towels and amenities.

• Visually inspect room for cleanliness and appearance and signify completion for room.
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counter, and floor surfaces.
• Dust all furniture, pictures, drawers, window ledges and shelves thoroughly.
• Makes up rollaway beds and cribs in a vacated room and notifies house attendants for them to be properly stored.
• Vacuum entire room thoroughly
• Empty all trash, replacing trash liners if applicable.
• Replenish amenities, linens and supplies in guest room.
• Ensure neat and organized housekeeping closet on the assigned guest floor.
• Sign for room keys and obtain housekeeping cart.
• Restock housekeeping cart for the following day.
• Respond quickly and efficiently to all guest requests.
• Practice chemical safety rules and follows procedures for needles and other hazardous materials.
• Report all suspicious persons, activities or hazardous conditions to the Security Department.
• Turn in all items found in employee's working area to Hotel Lost and Found department.

·       Maintain high standards of guest relations when in contact with the guest, and assist with extra towels, soap, shampoo, lotion, note pads, etc., when requested.

·       Hand over any item left in a check-out room to the Lost and Found Department in bag with proper tag; Complete special projects as assigned.

·       Other duties as assigned by Supervisor.

What do you bring to the role?

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.