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Marcus Careers
Administrative Services
Grand Geneva Resort

Position Purpose Responsible for the coordination between Housekeeping, guests, employees and other departments, with regard to the Housekeeping operation. Ensure internal and external guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality, personalized service, and an engaging guest experience.

Essential Functions
- Prepare daily work assignments for room attendants, housemen, and lobby attendants; Prepare daily worksheets for supervisors, day and evening room attendants; Assign special duties to Room Attendants and Housemen on their assigned floors.
- Check the computer system throughout the day for an update of checked out rooms; Monitor the room waitlist in the system and communicate the rooms to the room attendants and supervisors to ensure that those rooms are prioritize; Prioritize the checkouts, VIP rooms, and early service requests in REX.
- Monitor HotSOS, our room expediting system, ensure that request orders are assigned and completed in a timely manner.
- Ensure that there is a steady stream of ready rooms being returned to Front Office and all their requests are met; Check on a daily basis the arrivals, departures and VIP report, liaise with Front Office for any special requests and forward any information to the floor supervisors.
- Receive, log, assign and follow up on all guest requests graciously; Spot check uniform standards and appearance of all Housekeeping staff; Handle guest requests, inquiries and complaints; Clean and maintain the work area
- Ensure that all administration procedures are carried out; Promptly communicate any necessary information to the floor supervisors.
- Ensure sufficient staffing according to forecasting; Issue and control all keys and communication devices.
- Liaise with other departments as required; Stock and issue supplies, maintaining a correct and efficient log and charge accordingly, if applicable.
- Log all tardiness incidences, absenteeism; Assist with processing payroll for our outsource companies; Assist with inventory, labor report tracking, office supplies orders.
- Assist supervisors with room inspections and walking room statuses; Complete any other tasks as assigned by management; Perform other duties as assigned.
Position Requirements

- High School Diploma or equivalent required;  One to two years in a similar public contact position.
- Enter and locate work related information using computers and/or point of sale systems; Possess a gracious, friendly, and fun demeanor.
- Ability to multitask, work in a fast paced environment and have a high level attention to detail; Strong verbal and written communication skills in English, some Spanish is preferred.
- Maintain positive and productive working relationships with other employees and departments.
- Ability to work independently and to partner with others to promote an environment of teamwork; Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity;  Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping; Must have a flexible schedule including nights, weekends and holidays.
Reporting Relationship Assistant Housekeeper

Exemption Status Non-Exempt
Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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