Loss Prevention/Security

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Loss Prevention/Security Officer you play an integral part in creating an environment that is safe and comfortable for our guests and associates, as well as detecting any suspicious behavior and preventing vandalism, thefts or other unlawful behavior. 

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:
•Maintain safety for guests and associates while protecting property and assets.
•Patrol premises on foot.
•Operate a dispatch center with responsibilities for key control, fire alarm monitoring, and closed circuit television monitoring, answering routine and emergency calls for service, and dispatching call for service.
•Perform proactive and professional security, safety, and loss prevention practices.
•Investigate situations and conditions and write reports as necessary. 
•Meet, greet, and assist guests and associates as needed in a professional and calm manner.  
•Witness cash drops and monitor cameras.
•Perform lost and found functions.
•Assist in other areas as needed.

What we are looking for:
•Knowledge of security and law enforcement practices preferred.
•Prior hospitality, guest service and/or security experience preferred.
•Ability to establish and maintain an effective relationship with all department management, staff, personnel, and general public.
•Ability to read/write in English.
•Excellent verbal and written communication skills.
•Must work well both independently and with others as a team player and under pressure. 
•Ability to work a flexible schedule including days, nights, weekends and holidays.

What's in it for you?
•A free, well-balanced meal every shift
•Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
•Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
•Discounted parking
•“Two for one” movie theater coupons at Marcus Theatres
•Ability to grow your career, and transfer from one property to another while maintaining your service with the company
•Early wage access
•Paid time off
•Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.