Mason Street Grill Cocktail Server - Full Time

Our team prides itself on delivering consistent, exceptional experiences. If you are passionate about the restaurant industry, energetic, and possess the ability to provide superior service, Mason Street Grill is in search of a Cocktail Server. As a Cocktail Sever at Mason Street you will be responsible for serving drinks in a precise, timely, and professional manner while ensuring high standards of customer service in the Beverage outlet. 

Mason Street Grill in downtown Milwaukee has become a local favorite for delicious steak, hand-crafted cocktails, and jazz music. In addition to great food and drinks - we also have exceptional service you can't find anywhere else. At Mason Street, we want to serve experiences. Whether it's the upbeat aromas, the background sounds of live music, or the taste of a refreshing cocktail after a long day at work, we want to make sure that our guests' time spent with us will bring them back again and again.  

What will you be doing?

• Maintain service station and floor cleanliness before, during, and after shift.
• Greet guests in a timely, friendly, and courteous manner and explain all specials, promotions, and food options.
• Take orders and recite selection of all call and premium brands as requested. This will require memorization of all available drinks, beer, and wines.
• Provide appropriate snack and garnish with all beverages.
• Input orders in a timely manner into point of sale system to inform bartender of order.  
• Keep guest tables and floors clean, and assist with bar area organization.
• Replenish beverages and check guest satisfaction regularly.
• Present check promptly, handle payments, and balance charges. Thank guests and invite them to return.
• Perform other duties as assigned by Manager.

What do you bring to the role?

• 1 year of cocktail serving experience required. 
• Must have basic knowledge of food and beverage preparation and service levels for high volume bar.
• Obtain necessary licenses or certificates; TIPS and bartender certifications preferred. Adhere to liquor regulations for minors and intoxicated guests.
• High knowledge of spirits, beer, trendy liquors, and wines.
• Basic knowledge of food and beverage preparation for high-volume bars.
• Awareness of surroundings, guest needs, and corporate standards.
• Proficient in English to understand menus, promotions, and communicate with guests.
• Transport trays up to 25 lbs. through crowded rooms continuously.
• Prior cash handling experience required; maintain funds, count change accurately, and balance all monies.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match and more! 

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Mason Street Grill is an equal opportunity employer.