Pool Bar Server Seasonal PT

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Cocktail Server for Cool Water Pool Bar & Grill at the Grand Geneva Resort & Spa, you will be responsible for the execution of food service and all the components involved at the highest level in the Pool Bar.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

·       Greet guests and explain specials and promotions

·       Thoroughly understand the menu, wine list, ingredients, preparation, and expected service.

·       Deliver all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, and dessert presentation)

·       Communicate with the culinary and management team throughout duration of shift

·       Address and resolve customer complaints

·       Must be proficient in multi-tasking, have the ability to perform repetitive tasks throughout shifts, and have the ability to work under pressure

·       Record and input guest orders into the POS system

·       Retrieve, confirm, and deliver orders with condiments

·       Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed

·       Replenish beverages and ensure overall guest satisfaction

·       Collect payment, thank guests, and invite them to return

·       Assist in cleaning and resetting dining room tables and booths during and after meal

·       Complete side work and cleaning tasks including restocking and replenishing condiments

·       Perform additional duties as assigned

What do you bring to the role?

·       High school degree or equivalent preferred

·       One year or more of service in a fine dining outlet required

·       Handle customer complaints with empathy and provide proactive solutions

·       Proficient in English for guest requests, memos, and reservations

·       Ability to work POS system

·       Cash handling experience preferred.

·       Maintain a clean and organized environment

·       Ability to lift up to 35 pounds unassisted on occasion as well as move through crowded rooms to seat guests

·       Ability to remember, recite, and promote a variety of menu items

·       Ability to work a flexible schedule including days, nights, weekends, and holiday and have reliable transportation to and from work

What’s in it for you?

 

·       A free, well-balanced meal every shift

·       Tips

·       Discounted gym membership

·       Room discounts at Marcus Hotels & Resorts

·       Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·       Free parking

·       “Two for one” movie theater coupons at Marcus Theatres

·       Ability to grow your career and transfer from one property to another

·       Early wage access

·       Paid time off

·       Flexible scheduling

·       Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·       And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.