Senior Assistant Manager, PT

Senior Assistant Manager

Direct Report – Operations Manager / General Manager

The Senior Assistant Manager is responsible for and accountable to the day to day operations of the business and development of the Assistant Manager Team.

The SAM reports directly to and works closely with the Operations Manager, as the SAM position is a training ground for future Operations Manager candidates.

 The Senior Assistant Manager is accountable to the following initiative:

“INSURE QUALITY OF OPERATIONS AND GUEST SATISFACTION THAT WILL DRIVE FREQUENCEY OF VISIT AND BRAND LOYALTY AND PRODUCE THE COMMITTED FINANCIAL RESULTS.”

• Accountable to achieve COGS PERFORMANCE

Shift to shift systems and procedures adherence- All departments

• Accountable to achieve LABOR PERFORMANCE

Shift to shift labor results

• Quality of Operations Performance and Results

Management and follow up on all operational systems, processes and checklists

Shift Management Plans

All Department opening and closing checklists

FOH Opening and Closing Checklists Results

FOH Weekly Beautification Checklists Results

• Guest Satisfaction Results

Quality Shift Set Up and Execution

• Health Code and OSHA compliance

 Audits/Health Inspections/Quarterly Safety Audits

Selection of Safety Committee

Period Safety Meetings and educating entire staff on period safety initiatives

Quarterly Safety Audits

• Training and Development

          Oversee and support –

Ø  Assistant Manager Team – Active in each Team Members professional development