Spa Front Desk
Do you strive to set yourself apart through gracious hospitality, attention to detail, and exceptional guest service? Are you energized by creating seamless, welcoming experiences in a luxury spa environment? If so, Well Spa at The Pfister Hotel is seeking a Part-Time Spa Guest Services professional to create the first and last impression of our serene wellness experience.
As a Spa Guest Services associate at Well Spa, you will be responsible for delivering warm, polished, and professional service while supporting daily spa operations. This role is essential in creating a calm, organized, and guest-focused environment, ensuring every guest interaction reflects the luxury and care synonymous with The Pfister Hotel.
Built in 1893, The Pfister Hotel is a Milwaukee icon known for gracious service, impeccable style, and elevated guest experiences. Well Spa continues this legacy by offering personalized wellness and relaxation in a refined spa setting.
WHAT YOU WILL BE DOING:
• Greet spa guests warmly and professionally, ensuring a welcoming arrival and departure experience
• Answer phones, respond to inquiries, and manage appointment booking, modifications, and confirmations
• Utilize spa scheduling and POS systems to accurately book services and process payments
• Properly bill spa services, memberships, packages, and retail purchases
• Provide knowledgeable information regarding spa services, treatments, policies, and products
• Support retail sales by recommending services and products in a guest-focused manner
• Maintain the cleanliness, organization, and presentation of the spa front desk and reception areas
• Communicate effectively with Estheticians, Massage Therapists, and Spa Leadership regarding schedules and guest needs
• Assist with daily opening and closing procedures
• Manage guest records while ensuring privacy and confidentiality
• Assist with inventory awareness and supply needs at the front desk
• Handle guest concerns with professionalism, discretion, and care
• Maintain a polished, professional appearance and demeanor at all times
• Collaborate positively with spa and hotel teams
• Perform additional duties as assigned by Spa Leadership
POSITION REQUIREMENTS:
• High school diploma or GED required
• Previous customer service, hospitality, spa, salon, or retail experience preferred
• Strong verbal and written English communication skills
• Ability to multitask and remain calm in a fast-paced environment
• Excellent organizational and time management skills
• Professional, friendly, and service-oriented demeanor
• Ability to use computers, scheduling systems, and office equipment
• Ability to handle confidential information with discretion
• Flexibility to work evenings, weekends, and holidays as business needs require
SCHEDULING & EMPLOYMENT STATUS:
• Full-Time associates generally work an average of 30 hours or more per week
• Part-Time associates generally work an average of up to 25 hours per week
• Schedules are based on business needs and guest demand
WHAT’S IN IT FOR YOU:
• Complimentary, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas
• Discounted parking and “two-for-one” Marcus Theatres movie tickets
• Career growth opportunities within Marcus Hotels & Resorts and Well Spa
• Early wage access, paid time off, and company-paid life insurance (benefits vary by eligibility)
• Medical, dental, and vision insurance available after 30 days of employment (Full-Time associates only)
• Employee Assistance Program
• 401(k) with employer match
JOB TYPE: Part-Time, Hourly
PAY RATE: Based on Experience
NOTE:
This document describes the general nature and level of work required of people in this job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Well Spa at The Pfister Hotel is an equal opportunity employer.