Spa Front Desk - PT

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Attendant at the WELL Spa + Salon at Grand Geneva Resort & Spa, you’ll greet and check guests in and out, book appointments, sign up and renew memberships.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

·       Check guests in and out for spa appointments

·       Provide accurate and appropriate information to guests and customers

·       Input and retrieve information routinely from computer system

·       Respond to guest requests and handle guest issues or report complaints to management

·       Promptly answer telephone in a professional and clear manner

·       Input all information into computers to communicate guest requests and complaints

·       Answer guest questions regarding area or resort, outlet information, and services

·       Perform additional duties as assigned

What do you bring to the role?

·       High school diploma or equivalent required

·       Prior spa experience preferred

·       Must have excellent communication and customer service skills

·       Must have the ability to work with a team in a fast paced environment while multitasking

·       Ability to read, listen, and communicate effectively in English, both verbally and in writing

·       Ability to access and accurately input information using a moderately complex computer system

·       Ability to work a flexible schedule including nights, weekends, and holidays.

What’s in it for you?

·  A free, well-balanced meal every shift

·  Discounted gym membership

·  Room discounts at Marcus Hotels & Resorts

·  Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·  Free parking

·  “Two for one” movie theater coupons at Marcus Theatres

·  Ability to grow your career and transfer from one property to another

·  Early wage access

·  Paid time off

·  Flexible scheduling

·  Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·  And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.