Restaurant General Manager
Our team prides itself on delivering consistent, exceptional experiences. If you are passionate about the restaurant industry, energetic, and possess the ability to provide superior service, Mason Street Grill is in search of a Restaurant General Manager who thrives in a fast-paced environment and will deliver exceptional experiences to our guests. As the General Manager at Mason Street, you will direct all facets of our destination restaurant and must ensure that food, service, and operational standards are maintained at all times. The General Manager must possess an entrepreneurial spirit and take ownership of the business unit and all aspects that influence its overall success.
Mason Street Grill in downtown Milwaukee has become a local favorite for delicious steak, handcrafted cocktails, and jazz music. In addition to great food and drinks, we also provide exceptional service you can't find anywhere else. At Mason Street, we want to serve experiences. Whether it's the enticing aromas, the background sounds of live music, or the taste of a refreshing cocktail after a long day at work, we want to ensure that our guests' time spent with us will bring them back again and again.
What you will be doing:
- Interview, select, train, supervise, and discipline restaurant staff, organize pre-shift and departmental meetings, and manage staff scheduling and assignments.
- Interact positively with customers to promote hotel facilities, services, and the Marcus Rewards Program; resolve issues and ensure 100% table visits with guests.
- Work closely with the sales & marketing team to maximize revenue. Bring forth revenue-producing ideas for special events and holidays such as Valentine’s Day, Mother’s Day, and Thanksgiving.
- Monitor food quality and service standards by checking temperature, appearance, and taste, and make necessary adjustments to maintain consistency.
- Maintain profitability by controlling payroll and equipment costs, ensuring par stock levels, and tracking menu abstracts and private parties.
- Utilize the POS system for accurate customer charges and revenue reports, and manage data input and retrieval.
- Implement and maintain cleanliness and sanitation standards in all areas of the restaurant.
- Maintain a high level of professional appearance, ethics, and self-image, and administer sales promotions and employee incentive programs.
- Stay informed about competition and industry trends to maintain a competitive edge.
- Maintain an appropriate level of involvement in community and public affairs.
- Support hotel policies and procedures, assess employee performance, and maintain accurate records of staff performance.
What we are looking for:
- 5+ years as a Restaurant Manager in an upscale or destination setting, with 2+ years in food and beverage supervisory roles; fine dining or steakhouse experience preferred. Experience working with a labor union would be helpful.
- Strong understanding of food and beverage operations, preparation techniques, and a passion for wine, beer, and spirits, with the ability to understand wine varieties, labels, and vintages.
- Excellent communication, multitasking, and problem-solving skills, with the ability to handle high-stress situations and interact effectively with guests and employees.
- Knowledge of Micros POS and Microsoft Suite (Word, Excel, PowerPoint, and Outlook) for inventory management and financial tracking.
- High school diploma required; degree in a related field preferred but not required.
- Ability to stand and move about in restaurants and kitchen areas for the entire shift.
- Friendly, warm, and welcoming demeanor with strong motivational skills to engage associates and guests.
- Proficiency in English required; additional language skills preferred.
What's in it for you?
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
- Discounted parking
- Ability to grow your career, and transfer from one property to another while maintaining your service with the company
- Paid time off
- Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
- And more!
Salary Estimate: $95,000-$110,000/year
About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Mason Street Grill is an equal opportunity employer.