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Marcus Careers
Grand Geneva Resort

Position Purpose
To provide Guests with High quality customer service standards and expectations of hair, nail, facial waxing, and makeup services.

Essential Functions
- Provide the very highest quality in terms of treatments and professional concept.
- Analyze guest's hair, nails, skin and physical features to determine and recommend treatment.
- Must be passionate, provide recommendations for home care and create a feeling of rest and relaxation to our guests.
- To work as part of the Well Spa team to consistently provide exceedingly high levels of treatments, creating a wonderful, nurturing, safe environment for relaxation and well-being of all our Guests.
- To have effective time management skills, to begin and end treatments in appropriate timing standards set forth by Well Spa.
- Maintain a clean, safe Spa in which state standards of sanitation are to be in effect at all times.
- Re-stock rooms with appropriate numbers of linens, products, and set-up for the following day.
- Demonstrate and sell retail.
- Schedule guest appointments.
- Must attend trainings of product knowledge for all lines carried by Well Spa, as well as all service training provided by Well Spa.
- Must ensure privacy and confidentialities of each and every Guest.
- Maintain and update all necessary records for each Spa and Salon Guest for high performance standards to be set forth by Well Spa.
- Follow and create Promotional adds to promote business.
- Follow Safety and Sanitation standards.
- Perform other duties as assigned.

Position Requirements
- Must have a High School Diploma or GED.
- Must hold and keep current a Cosmetology license in the State of Wisconsin
- A minimum of 2 years of experience in Cosmetology and hair styling preferred.
- Proven sales background.
- Knowledge of principles and processes of providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the chemical composition, structure, and properties of substances, and transformations that they undergo. This includes use of chemicals and their interactions, danger signs, product techniques, and disposal methods.
- Willing to attend ongoing education - both provided and on a free will basis.
- Must have friendly, congenial personality and professional attitude towards all associates in all departments.
- Must exhibit energy and enthusiasm for the job and the facility.
- Must be able to work efficiently with minimal supervision.
- Must have flexible availability and able to work evenings, weekends and holidays.

Reporting Relationship
This position reports to the Salon Supervisor

Exemption Status

Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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