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Marcus Careers
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Spa
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Grand Geneva Resort

Position Purpose
To provide Guests with High quality customer service standards and expectations of hair, nail, facial waxing, and makeup services.

Essential Functions
- Provide the very highest quality in terms of treatments and professional concept.
- Analyze guest's hair, nails, skin and physical features to determine and recommend treatment.
- Must be passionate, provide recommendations for home care and create a feeling of rest and relaxation to our guests.
- To work as part of the Well Spa team to consistently provide exceedingly high levels of treatments, creating a wonderful, nurturing, safe environment for relaxation and well-being of all our Guests.
- To have effective time management skills, to begin and end treatments in appropriate timing standards set forth by Well Spa.
- Maintain a clean, safe Spa in which state standards of sanitation are to be in effect at all times.
- Re-stock rooms with appropriate numbers of linens, products, and set-up for the following day.
- Demonstrate and sell retail.
- Schedule guest appointments.
- Must attend trainings of product knowledge for all lines carried by Well Spa, as well as all service training provided by Well Spa.
- Must ensure privacy and confidentialities of each and every Guest.
- Maintain and update all necessary records for each Spa and Salon Guest for high performance standards to be set forth by Well Spa.
- Follow and create Promotional adds to promote business.
- Follow Safety and Sanitation standards.
- Perform other duties as assigned.

Position Requirements
- Must have a High School Diploma or GED.
- Must hold and keep current a Cosmetology license in the State of Wisconsin
- A minimum of 2 years of experience in Cosmetology and hair styling preferred.
- Proven sales background.
- Knowledge of principles and processes of providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the chemical composition, structure, and properties of substances, and transformations that they undergo. This includes use of chemicals and their interactions, danger signs, product techniques, and disposal methods.
- Willing to attend ongoing education - both provided and on a free will basis.
- Must have friendly, congenial personality and professional attitude towards all associates in all departments.
- Must exhibit energy and enthusiasm for the job and the facility.
- Must be able to work efficiently with minimal supervision.
- Must have flexible availability and able to work evenings, weekends and holidays.

Reporting Relationship
This position reports to the Salon Supervisor

Exemption Status
Non-exempt


Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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