Ski Guest Service Agent
If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Ski Guest Service Agent at the Grand Geneva Resort & Spa, you’ll be responsible for maintaining outstanding customer service, processing sales accurately and efficiently.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What will you be doing?
· Handling money and financial payment for goods and services
· Entering information into SMS accurately
· Answers any questions relating to the services provided.
· Checking in with the guests to ensure guest satisfaction is being met.
· Communicating with staff members about the needs of the guests.
· Able to tolerate extreme weather conditions
- Perform other duties as assigned.
What do you bring to the role?
- Must have great customer service experience.
- Take direction well
- Must be safety minded
- Must have good math skills
- Must be able to speak and understand the English language
- Ability to work a flexible schedule including nights, weekends, 2nd shift, and holidays.
What’s in it for you?
· A free, well-balanced meal every shift
· Discounted gym membership
· Room discounts at Marcus Hotels & Resorts
· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
· Free parking
· “Two for one” movie theater coupons at Marcus Theatres
· Ability to grow your career and transfer from one property to another
· Early wage access
· Paid time off
· Flexible scheduling
· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
· And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.