Spa Manager
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Spa Manager at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will direct all areas of spa operations.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing?
Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists
Create and uphold departmental policies, procedures, and standards
Monitor and insure proper handling of membership inquiries
Develop and implement promotional programs with marketing department
Assist w/ special events as necessary
Maximize spa revenues by tracking trends and thinking creatively
Ensure safety and security for spa guests and associates
Ensure proper maintenance of facility and equipment and report problems to engineering immediately
Monitor inventory, ordering systems, and issuing of products and supplies
Serve as a liaison between management, staff, and guests
Monitor and ensure high standards of treatments and personnel
Develop and implement new spa services
Complete weekly payroll reports and daily timecard maintenance
What do you bring to the role?
Minimum of 3 years Spa management experience
Luxury hotel experience preferred
College graduate or professional certifications in spa treatments preferred
Prior experience with Book 4 Time software
Prior P&L experience and responsibility
Excellent communication skills, both written and verbal
Strong sales and marketing skills
Strong interpersonal and leadership skills
What’s in it for you?
A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.